Undercover Report: 9 Tips for Dealing with Customers Who Won’t Leave

It’s a Catch 22: you provide great service at your restaurant, so guests get comfortable – too comfortable. What can you do? Try these 9 tips for dealing with customers who stay too long, a [...]


The Steps to Mastering Restaurant Customer Service Online

If they want to succeed in the digital age, restaurateurs must have the ability and willingness to manage their online reputations. To win the hearts of past and potential guests, consider the [...]


Using Customer Service as a Marketing Tool

Restaurants spend countless dollars curating marketing messages for billboards, TV spots and online ads. Unfortunately, few make as great an investment in another critical communication channel. [...]


3 Ways Bars Are Encouraging People to Connect

If you’re the parent of a young child right now, you’ve probably well versed in the fear that your kid is going to be staring at a screen for the rest of their natural life. The trope of a [...]


How to Make Your Bar a Fixture of Your Community

As a bar owner, did you ever watch an episode of Cheers and turn green with envy? Sure, their “regulars” totaled between five and ten kooky characters, but at least they had regulars! Unless [...]


Why Restaurant Tech is Good for Visitors and Business

When self-service technology first appeared in restaurants, many detractors from the emerging restaurant technology complained that the new method of ordering would detract from the dining [...]


The Relationship Between Customer Visit Duration and Money Spent

Many restaurants focus on raising their table turnover rate to get as many customers in and out as possible. At some types of restaurants, like fast food restaurants or fine dining [...]


How Customers Want to Use Tech at Your Restaurant

Many restaurant managers and owners who stay informed about the trends that shape the industry are probably tired of hearing about the ever-growing presence of tech in modern restaurants. For [...]


How to Elevate the Waiting Room Experience

No one likes to wait. Whether you own a DMV or you run a dentist’s office, the inevitability of waiting in a small room for an hour or more can give your line of business a bad reputation. We [...]


How Technology Has Changed Hospitality – and How to Keep Up

As an industry, hospitality relies on an organic and evolving relationship with the clients it serves. As the world around us has been revolutionized by rapid technological developments, so to [...]