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The Cost of Customer Service Wait Times

When your customers need something from you, do you keep them waiting? Whether they’re calling to make a reservation or voice a complaint, how long do your customers have to wait before getting a [...]

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How to Turn First Time Guests into Loyal Customers for Your Restaurant

Everyone knows that the best customers are loyal, repeat customers. According to a new analysis by SumAll, a New York-based analytics company, 25% to 40% of the total revenues of the most stable [...]

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What Strategies Some Bars are Using to Increase Prices

You may think that lower prices are always a good thing. After all, aren’t your customers looking for a deal? If you can offer them the cheapest drinks, doesn’t it follow that you’ll have [...]

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5 Ways to Make Your Bar’s Happy Hour the Best on the Block

Happy hours are a prime opportunity to attract guests and keep them coming back to your bar on a regular basis. But with just about every bar in America offering happy hours, you’ll need to put a [...]

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How To Increase Bar Profits

Your servers are one of your restaurant’s most valuable assets. In fact, servers are often the only people who actually talk to your customers—which means they’re one of your few chances to make [...]

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BEWARE: Customers Watch Your Employees’ Every Move

  You can serve great food and great drinks, but if your service isn’t stellar, forget it. Don’t just assume your servers are doing an awesome job. Even if you don’t notice their mistakes, [...]

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Why Managing Customer Complaints Before They Leave Your Restaurant is a Must

Even if your restaurant is successful, chances are you’ll have an unhappy customer every once in awhile. Maybe someone didn’t get what s/he ordered, wasn’t happy with his/her service, or had to [...]

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How to Protect Your Restaurant’s Online Brand

Have you checked out what customers are saying about your restaurant online? There are probably plenty of good comments from people who loved your food and were happy with their service. But what [...]

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4 Tried and True Ways to Increase Repeat Customers for your Bar or Restaurant

In the bar and restaurant industry, what’s more valuable than new customers is the ability to turn them into long-term, repeat patrons. According to a statistic in a Food Service Warehouse [...]

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3 Best Ways to Boost Bar Sales

So you want to increase sales at your bar (and who doesn’t?) but you don’t know where to start. Although there are about a million little things you could do, it’s easier to [...]