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6 Tips To Keep Your Regulars Happy

Regulars are the heart and soul of your restaurant. They’re the people who come back again and again and they’re responsible for most of the money your restaurant makes. In fact, one survey estimates that regulars make up an average of 75 percent of sales at family dining and quick-service...

Exceed Customer Expectations In Your Restaurant With These 6 Tips

While all restaurant owners and managers strive to exceed their guests’ expectations, sometimes amidst the chaos of running their restaurant the simplest things that will impress their customers can get overlooked. If you find yourself thinking about how you can wow your guests or wondering...

The Power of a Happy Customer

Of course you want your bar or restaurant’s customers to be happy. That’s why you work so hard to make sure you’re providing the best food, the best drinks, and the best service. But have you ever stopped to think about why, exactly, happy customers are so important to your business’s...

Top 5 Bartending Tricks to Impress Guests

When you think of bartending “tricks,” you might immediately think of Tom Cruise’s character in Cocktail. “Flair bartenders” are known for juggling, setting things on fire, and even doing magic tricks. While these sorts of tricks can definitely be awesome, they aren’t the only things...

The Cost of Customer Service Wait Times

When your customers need something from you, do you keep them waiting? Whether they’re calling to make a reservation or voice a complaint, how long do your customers have to wait before getting a response? If your response times are lengthy, you’re probably frustrating your customers—and...

6 Easy Ways to Exceed Customer Expectations in your Restaurant

While all restaurant owners and managers strive to exceed their guests’ expectations, sometimes amidst the chaos of running their restaurant the simplest things that will impress their customers can get overlooked. If you find yourself thinking about how you can wow your guests or wondering...

How to Turn First Time Guests into Loyal Customers for Your Restaurant

Everyone knows that the best customers are loyal, repeat customers. According to a new analysis by SumAll, a New York-based analytics company, 25% to 40% of the total revenues of the most stable businesses in its network come from repeat business. In the highly competitive restaurant...

What Strategies Some Bars are Using to Increase Prices

You may think that lower prices are always a good thing. After all, aren’t your customers looking for a deal? If you can offer them the cheapest drinks, doesn’t it follow that you’ll have customers to flocking to your bar? Not necessarily! The truth is, lower prices aren’t always better for...

5 Ways to Make Your Bar’s Happy Hour the Best on the Block

Happy hours are a prime opportunity to attract guests and keep them coming back to your bar on a regular basis. But with just about every bar in America offering happy hours, you’ll need to put a unique spin on these popular events to make your bar stand out from the crowd. Here are five ways...

How To Increase Bar Profits

Your servers are one of your restaurant’s most valuable assets. In fact, servers are often the only people who actually talk to your customers—which means they’re one of your few chances to make a great impression. But servers have to do a whole lot more than just take orders. Knowledgeable...

BEWARE: Customers Watch Your Employees’ Every Move

  You can serve great food and great drinks, but if your service isn’t stellar, forget it. Don’t just assume your servers are doing an awesome job. Even if you don’t notice their mistakes, your customers definitely do. In fact, customers likely notice every tiny mistake your servers...

Why Managing Customer Complaints Before They Leave Your Restaurant is a Must

Even if your restaurant is successful, chances are you’ll have an unhappy customer every once in awhile. Maybe someone didn’t get what s/he ordered, wasn’t happy with his/her service, or had to wait too long for his/her meal. Whatever the problem, many customers don’t keep quiet about your...

How to Protect Your Restaurant’s Online Brand

Have you checked out what customers are saying about your restaurant online? There are probably plenty of good comments from people who loved your food and were happy with their service. But what do you do when the online response is less than favorable? Bad reviews, negative tweets, and...

4 Tried and True Ways to Increase Repeat Customers for your Bar or Restaurant

In the bar and restaurant industry, what’s more valuable than new customers is the ability to turn them into long-term, repeat patrons. According to a statistic in a Food Service Warehouse article, The Race for Long-Term Customer Loyalty, loyal customers spend 67 percent more than new ones,...

3 Best Ways to Boost Bar Sales

So you want to increase sales at your bar (and who doesn’t?) but you don’t know where to start. Although there are about a million little things you could do, it’s easier to focus on a few big areas of improvement. We’ve narrowed it down to three basic things you...

Who Else Wants Customer Retention? Customer Retention Ideas You Can Take to the Bank

Every restaurant owner today knows that the ability to maintain a steady flow of loyal, returning customers is worth its weight in gold. If you’re searching for ways to improve your customer retention strategy, here are some helpful tips you can take to the bank. Focus on continual quality...

10 Things to Educate Your Servers About

It doesn’t matter if your servers have waited on 10 tables or 10,000 tables—there’s always room to grow. Even the most experience server can still improve! Educating your servers is one important task that can help your restaurant provide better service. Here are 10 things you should make...

What Customers Dislike Most About Bars

Understanding what your customers want is an important first step to making your bar more profitable. When it comes to bars, here are the biggest things customers complain about which you should aim to avoid. Noise levels: While music is an important part of creating a lively and fun...