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food cost formula

The Only Beverage and Food Cost Formula
You Need (Free Calculator)

Food and beverage costs can be your BFFs or your biggest enemies. It’s all in how you calculate ...
restaurant promotion ideas

50 Buzzworthy Bar and Restaurant Promotion Ideas to Improve Slow Nights

Great bar and restaurant promotion ideas get people talking – and get guests in the door. These 50 ...
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Reviews of the 10 Best
Restaurant Loyalty Programs

One of the keys to lasting customer loyalty is a great restaurant loyalty program! Not sure where to start? Here are the 10 best programs you can try today.
restaurant loyalty programs

Why Satisfied Customers Won’t Lead to a Successful Bar or Restaurant

Satisfied customers are one of the keys to a successful bar or restaurant, but that's just a start. What other aspects should you focus on as well? Read on.

How to Lose a Guest in 10 Days (Big, Bad Restaurant Mistakes)

Let’s face it. Every restaurant at one point or another is dealt the reality of lost customers. Here are some of the biggest reasons why restaurants lose business.
common restaurant mistakes

Best Practices to Give a Top-Class Bartending Service

Bartending has to be one of the most challenging, exciting and demanding jobs around. Spirited Training have put together some fundamental best practices of how bartenders can give great customer service.
bartender customer service

17 Things (Successful) Restaurant Managers Never, Ever Do

Never say never, except when it comes to restaurant manager missteps. From closing early to relying on regulars, see if you’re making these common mistakes. Then, get 17 fast fixes – all backed by the latest research – to rock your role as a restaurant manager. 1. Overstuff the Menu It’s known as the paradox…
restaurant manager

6 Ways to Exceed Customer Expectations in Your Restaurant

Go beyond basic. Aim to set the gold standard in guest satisfaction. By exceeding expectations, you’ll be rewarded with increased guest loyalty – and spending. We’ve got the studies to prove it. From partnering with charities to bringing in restaurant tablets, see 6 simple ways to wow guests. Then, find out what happens when you…
restaurant tablets

Undercover Report: 9 Tips for Dealing with Customers Who Won’t Leave

It’s a Catch 22: you provide great service at your restaurant, so guests get comfortable – too comfortable. What can you do? Try these 9 tips for dealing with customers who stay too long, a 5-step plan for serious stallers, and 1 secret used by NYC restaurants. Before Dealing with Customers…Understand Them First Most guests…
dealing with customers

The Ultimate FAQ Sheet: How to Respond to Negative Reviews Online

It’s happening. An angry customer is slamming you on Facebook. What do you do? Don’t panic. Use this proven 7A Formula for how to respond to negative reviews. You can win back their hearts and even gain new customers in the process. We put together FAQs based on real questions from bar and restaurant owners……
respond to negative reviews online

How to Design the Best Restaurant Loyalty Program

Guest loyalty. There’s an app for that! That’s why restaurants are ditching punch cards and plastic loyalty cards in favor of mobile loyalty apps. See the 4 reasons to launch one now and learn the ABCs of building an awesome restaurant loyalty program. Why Go Mobile with Your Restaurant Loyalty Program? Today, over 77 percent…
restaurant loyalty program

The Essential Formula for Responding to Negative Reviews

If a bad Yelp review makes you yelp in agony, that’s a good sign: you take online criticism seriously. After all, ZenDesk reports that 88 percent of today’s customers are influenced by online reviews. Responding to negative reviews in a positive, proactive way can offset the initial complaint. Here’s how to do it using our…
responding to negative reviews