Behind the Scenes at Buzztime with Shawnna Duffy

 In Customer Service

At Buzztime, we have a wide array of interesting, fun and passionate employees that all play a significant role in perfecting our product and keeping our customers happy! We’d love to give you the chance to take a peek behind the scenes at who exactly these amazing people are.

Shawnna Duffy is an Account Executive here at Buzztime.  This means that she is a point person for managing customer relationships and excels in client service. The role of Account Executive is both a challenging and creative one. Shawnna communicates with customers, helps them organize marketing campaigns and player promotions, works with local sponsors to create awesome partnerships for her clients, troubleshoots system issues and trains new customers on their Buzztime platform. Every single day. In addition to her role, Shawnna has become the de facto leader for the Account Management team and often runs point on communication between the field team and Buzztime’s corporate office. If anyone has a question about field marketing or customer service, Shawnna is who you ask first. She knows pretty much everything! On a personal level, Shawnna is outgoing and fun, loves motorcycles, has a really cool half-sleeve tattoo and an unparalleled Starbucks obsession. If anyone is reading, maybe that could be her next Buzztime partnership opportunity!

What is your favorite Buzztime game to play?
Glory Daze

What do you think makes for a great atmosphere at a bar & restaurant?
Personable staff, good friends, yummy drinks

What attracted you to the hospitality industry?
People, People, People…I definitely love working with people and I enjoy interacting with those in the bar/restaurant atmosphere.

What is your favorite go-to drink?
A spicy bloody Mary with extra green olives

What celebrity, living or dead, would you most like to have a drink with?
Mia Michaels. I have spent more than half of my life dancing; from ballet and tap to hip hop and contemporary. Out of all the styles of dance I have done, contemporary is my favorite. Mia Michaels is a famous contemporary dancer and choreographer, with an amazing love for dance, who I would love to sit down with and hear about her life as a dancer and professional choreographer.

If you had a bar, what would you name it?
Johnny O’Ryley’s – named after my two sons.

If you had a super power, what would it be?
I would love to have the ability to be in multiple places at one time. Being a working mom, it would just make life so much easier.

What’s one cool thing about Buzztime you wish people knew?
Buzztime has a philanthropic side to it. We have partnered with various charities nationwide and have raised thousands of dollars in donations.

If you were stranded on a desert island, what 3 things would you want with you?
My husband, my kids, an unlimited amount of Starbucks coffee

Tune in each week to catch the next behind the scenes segment of our Buzztime team.


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