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Best Practices to Give a Top-Class Bartending Service

Bartending has to be one of the most challenging, exciting and demanding jobs around. Spirited Training have put together some fundamental best practices of how bartenders can give great customer service.
bartender customer service

17 Things (Successful) Restaurant Managers Never, Ever Do

Never say never, except when it comes to restaurant manager missteps. From closing early to relying on regulars, see if you’re making these common mistakes. Then, get 17 fast fixes – all backed by the latest research – to rock your role as a restaurant manager. 1. Overstuff the Menu It’s known as the paradox…
restaurant manager

6 Ways to Exceed Customer Expectations in Your Restaurant

Go beyond basic. Aim to set the gold standard in guest satisfaction. By exceeding expectations, you’ll be rewarded with increased guest loyalty – and spending. We’ve got the studies to prove it. From partnering with charities to bringing in restaurant tablets, see 6 simple ways to wow guests. Then, find out what happens when you…
restaurant tablets

Undercover Report: 9 Tips for Dealing with Customers Who Won’t Leave

It’s a Catch 22: you provide great service at your restaurant, so guests get comfortable – too comfortable. What can you do? Try these 9 tips for dealing with customers who stay too long, a 5-step plan for serious stallers, and 1 secret used by NYC restaurants. Before Dealing with Customers…Understand Them First Most guests…
dealing with customers

The Ultimate FAQ Sheet: How to Respond to Negative Reviews Online

It’s happening. An angry customer is slamming you on Facebook. What do you do? Don’t panic. Use this proven 7A Formula for how to respond to negative reviews. You can win back their hearts and even gain new customers in the process. We put together FAQs based on real questions from bar and restaurant owners……
respond to negative reviews online

How to Design the Best Restaurant Loyalty Program

Guest loyalty. There’s an app for that! That’s why restaurants are ditching punch cards and plastic loyalty cards in favor of mobile loyalty apps. See the 4 reasons to launch one now and learn the ABCs of building an awesome restaurant loyalty program. Why Go Mobile with Your Restaurant Loyalty Program? Today, over 77 percent…
restaurant loyalty program

The Essential Formula for Responding to Negative Reviews

If a bad Yelp review makes you yelp in agony, that’s a good sign: you take online criticism seriously. After all, ZenDesk reports that 88 percent of today’s customers are influenced by online reviews. Responding to negative reviews in a positive, proactive way can offset the initial complaint. Here’s how to do it using our…
responding to negative reviews

How Restaurants Are Leveraging CRM Software

Rooted in human connections and real-world senses, restaurants seem like the last place you’d expect a lot of technology. In reality, however, the dining industry has embraced modern advancements, which streamline efficiencies and enhance customer satisfaction. Read on to learn how customer relationship management (CRM) software is changing the guest experience. What Exactly Is CRM?…
CRM software for restaurants

The Steps to Mastering Restaurant Customer Service Online

If they want to succeed in the digital age, restaurateurs must have the ability and willingness to manage their online reputations. To win the hearts of past and potential guests, consider the following guidelines for better online customer service. Address complaints on every channel. Good customer service shouldn’t be limited to the table, telephone or…
restaurant customer service online

Using Customer Service as a Marketing Tool

Restaurants spend countless dollars curating marketing messages for billboards, TV spots and online ads. Unfortunately, few make as great an investment in another critical communication channel. If you’ve been neglecting customer service as a key marketing tool, learn why you’re making a big mistake. What’s the Point of Marketing? According to a study by Genesys,…
customer service marketing