Frequently Asked Questions

PlayersPlus FAQ

Q: What is the PlayersPlus program?
Q: How do I register for PlayersPlus?
Q: I used a Playmaker to become a PlayersPlus member today. Why can't I log into the website?
Q: I tried to register on the Player site but it said my username was already in use.
Q: Why can't I log into the forums with my PlayersPlus handle?
Q: I am having problems logging into the Player section of the site.
Q: Do I need to enable cookies when I am on the Player section of the site?
Q: How do I enable cookies?
Q: What do the different colored icons on the ranking and scoreboard screens mean?
Q: What is the minimum score required in each game in order to earn PlayersPlus bonus points?
Q: What do I get for my PlayersPlus points?
Q: What is the three-letter PlayersPlus code for my location?
Q: My PIN still doesn't work and I am entering all 7 digits (i.e. 1234ABC)
Q: I have lost my handle and PIN. Can you find it for me?
Q: Where do I find answers about PlayersPlus point and/or account transfers?
Q: I do not have a home site listed on my Player Profile. How do I get one added?
Q: How do I play at other location and still earn PlayersPlus points?
Q: Will I be able to see my point total at a remote location?
Q: Why aren't my PlayersPlus points accumulating?
Q: Why didn't my score show up in the rankings?
Q: Why aren't my national top 100 scores showing up in my profile?
Q: Why did my achievements (National Top 100, Local Wins, medals) decrease?
Q: Why can't I find another player's profile?
Q: Why do you need personal information such as address and phone number on my PlayersPlus account?
Q: How do I contact a PlayersPlus representative?
Q: I would like to contact PlayersPlus. What information should I include?

Q: What is the PlayersPlus program?
A: Buzztime designed the PlayersPlus program specifically to recognize the loyalty of our users. Players earn PlayersPlus Points - and status within the Buzztime community - every time they play games at Buzztime locations. PlayersPlus membership also qualifies players for our many prizes, perks, and special promotions.

Q: How do I register for PlayersPlus?
A: If you are online, you may register for PlayersPlus here: http://www.buzztime.com/players/register. If you are at a location, just follow these simple steps:

First, pick up a Playmaker and turn it on. Select "PlayersPlus".
If the screen asks for a "Server's 4 digit code", bypass this screen by hitting Enter.
Select a 4-16 character username. Usernames are unique, so the one you want must be available. Usernames are not case-sensitive.
Select a 4-16 character Password. Passwords can have letters or numbers and are case-sensitive.
Select a 2-6 character Display Name. This name is shown on-screen while you play and is not unique. There may be multiple people with the same Display Name.
Continue filling out the requested information, scrolling down as needed, until the form is complete.
When you're done, you'll see "Done! Press Enter" at the bottom of the screen.
Hit "Enter," and you're part of PlayersPlus!
Be sure to check you e-mail to confirm and complete your registration within 7 days!

Q: I used a Playmaker to become a PlayersPlus member today but cannot log into the website.
A: With the old PIN/Handle model, there was a 4-7 day waiting period. With the new Username and Password model, there is no waiting time. Please remember that your password is case-sensitive. If you cannot remember your password, you can get it reset by going to http://www.buzztime.com/players/login.php?do=lostpw.

Q: I tried to register on the Player site but it said my username was already in use.
A: Your Username and Password are now synchronized! You will use them at Buzztime locations, online and through your mobile device. Usernames are unique and required for your universal login. If you received a message that the username you want is unavailable, then please choose a new one.

Q: Why can't I log in to the forums with my PlayersPlus info?
A: The Player site registration is separate from a PlayersPlus registration and therefore you are not automatically registered for our online community when signing up for PlayersPlus with your PIN/Handle account. To login, sign in with your Username and Password. To add a username to your active PIN/Handle account, go to http://www.buzztime.com/register and click on the link that is next to "Already have a PIN and handle?", where you will follow the prompts. If your PIN/Handle is allocated to site that is closed or terminated, you will need to sign up for a new username account and then request your points be transferred to your new account.

Q: I am having problems logging into the Player section of the site.
A: There are a few reasons why you may not be able to login to the Player section (forums) of our website:

The Buzztime PlayersPlus website requires cookies to be enabled before you login. NTN Buzztime, Inc. uses cookies when you login to ensure security and customize your experience during your browsing session. When you close your browser all PlayersPlus cookies will be deleted unless you select the "Remember Me" option. Please check your Cookie settings and try again.
If your Cookies are enabled and you have already registered online for the Player site you may not have activated your account via email. When you finish the registration process you should receive a confirmation email from Buzztime with a link to activate your account. You MUST click on this link. If you have not received this confirmation email after a few minutes it may have gotten stuck in your SPAM filter. You will need to visit our Contact page at buzztime.com/players/bt_contact.php, select "Registration" from the drop down menu and explain that you did not receive your confirmation email when registering online. Make sure to include your username so that we can go in and activate your account for you. Please make sure to add Buzztime.com to your white list to ensure that future Buzztime emails are received!

Q: Do I need to enable cookies when I am on the Player section of the site?
A: Yes. The Buzztime website requires cookies to be enabled before you log in. A cookie is a small file that is written to your computer when you log in or view certain web pages. NTN Buzztime, Inc. uses cookies when you login to ensure security and customize your experience during your browsing session. When you close your browser all PlayersPlus cookies will be deleted unless you select the "Remember Me" option.

Q: How do I enable Cookies?
A: To Enable Cookies, check your browser's preferences, options, or settings screens. Cookies are usually enabled by default. You may need to close and reopen your browser for the setting to take effect. Once you have your cookies enabled, try logging in again.

Q: What do the different colored Icons on the ranking and scoreboard screens mean?
A: These symbols show the PlayersPlus membership status of each person. As you earn more PlayersPlus points, your symbol will change according to the chart below:

Q: What is the minimum score required in each game in order to earn Players Plus bonus points?
A: The thresholds to earn PlayersPlus points are as follows:

Ask it Already - 6,000	The Nth Degree - 6,000	Showdown Canada - 23,000
Brainbuster - 6,000	Lexitopia - 6,000	Six - 18,000
Buzztime Trivia - 6,000	Lunchtime Trivia - 3,000	Speed - 6,000
Canada's Super Saturday - 10,000	Pastimes - 6,000	Speed freaks - 6,000
Countdown - 6,000	Playback - 18,000	Sports Trivia Challenge - 14,000
Cross Checked - 6,000	Raceday Trivia - 6,000	Spotlight - 18,000
Glory Daze - 6,000	Scifiles - 6,000	Topix - 6,000
Immortal Words - 6,000	Showdown - 23,000	Tuned In - 6,000

Q: What do I get for my PlayersPlus points?
A: PlayersPlus points hold no monetary value and are for bragging rights only! If you are interested in winning prizes we frequently have competitions for PlayersPlus members. For a list of current competitions and promotions please visit our Happenings page.

Q: What is the three-letter PlayersPlus code for my location?
A: In the past, a unique three-letter code was assigned to each bar or restaurant. It helped Buzztime to differentiate between players with identical PIN numbers. In this manner, a player with PIN 1111 at Bar A had a different account than another player with PIN 1111 at Bar B. With the new universal login model, no site code is necessary. For those who choose to continue to log in with PIN/Handle, if you need to find out what your 3 letter code is, go to the Site Finder and enter the city or postal code your location is in. Click on the name of your location. Your site location code will be featured on the site details page.

Q: My PIN still doesn't work and I am entering all 7 digits (i.e. 1234ABC)
A: If you are using the old PIN/Handle model, it is possible that you are using the wrong Site Code. To ensure you are using the right Site Code please go to the Site Finder and enter the city or postal code your location is in. Click on the name of your location. Your Site Code will be featured on the site details page.

Q: I have lost my handle and PIN. Can you find them for me?
A: We can attempt to locate your account by using an email address if you entered one while signing up. If you know which email address you used when registering you may contact us and we can try to find the information for you. In the dropdown select "PlayersPlus" and under issue select "Comments". Make sure to include all information that you can in the "Message" field. If we are unable to find your PIN/Handle, we encourage you to rejoin Buzztime and start a new PlayersPlus account using Username and Password.

Q: Where do I find answers about PlayersPlus point and/or account transfers?
A: Please visit our Point & Account Transfer FAQ!

Q: I do not have a home site listed on my Player Profile. How do I get one added?
A: Now you can select and change your favorite home site yourself! Go to the Edit My Info section of the Player site and choose your favorite location under My Home Site. Remember that with the new Username and Password model, your login information is not tied to a location.

Q: How do I play at other locations and still earn PlayersPlus points?
A: Because you now have a universal login, where you play does not affect getting your points. Your Username and Password are the same no matter where you play. If you choose to use PIN/Handle, you will need to use your full 7-digit PlayersPlus PIN.

Q: Will I be able to see my point total at a remote location?
A: If you are using the Username and Password model, yes.

Q: Why aren't my PlayersPlus points accumulating?
A: There are a couple possibilities as to why you could not be accumulating points on your account:

You may be entering an incorrect login.
Your site may not be connecting to our database properly.

Q: Why didn't my score show up in the rankings?
A: Rankings do not show for one of two reasons:

Your site is not connecting to Buzztime.
Your site reported your scores too late and missed the cutoff. If your site missed the cutoff then you will receive your points but you will not be placed on the rankings for that week's game.

Q: Why aren't my national top 100 scores showing up in my profile?
A: Not every game is considered for this statistic. The "national" games are the ones that are broadcast to all US & Canada time zones and synchronized with the same content at the same time. For example, early East Coast games aren't "national" if the network hasn't yet started broadcasting games on the West Coast that day.

Not every national 100 finish you see from your site during the game will actually be in the top 100 the next day because not 100% of sites are evaluated at the end of the game. Some sites don't call back during the game to let us evaluate them. But the next day when the stats for this site are evaluated, there is a larger pool of scores available and therefore it's more difficult to finish in the top 100.

Also, if your site has not called in its stats to us by the next morning, you won't get credit because that's when the rankings are calculated.

In either case, any Countdown scores will still show on your list, and factor into your average, assuming your site has (eventually) called it back.

Q: Why did my achievements (National Top 100s, Local wins, medals) decrease?
A: These stats are on a 6 month cycle. After 6 months, the old stats fall off, which results in your stats decreasing.

Q: Why can't I find another player's profile?
A: For the most part, only players who have registered on buzztime.com/players have profiles available on this site. In addition, some randomly chosen active players also have profiles. Over time, more players who have played recently but have not registered here will have profiles automatically added. We will not be creating profiles for each of our several million accounts, because many would be old and inactive and we'd prefer that every profile on this site be relevant.

Q: Why do you need personal information such as address and phone # on my PlayersPlus account?
A: It is necessary to have your contact information on file so we can contact you if you win a prize.

Q: How do I contact a PlayersPlus representative?
A: Contact us online, or write us at NTN Buzztime, Inc., Attn: PlayersPlus, 5966 La Place Court, Suite 100, Carlsbad, CA 92008-8830. It is very important that when contacting PlayersPlus you provide your full name, PlayersPlus login information, city and state of the establishment at which you became a PlayersPlus member. By providing this information it will make it easier to answer your question as quickly as possible.

Q: I would like to contact PlayersPlus. What information should I include?
A: It is very important that when contacting PlayersPlus you provide your full name, PlayersPlus login information, city and state of the establishment at which you became a PlayersPlus member. By providing this information it will make it easier to answer your question as quickly as possible.