As the operator of a bar or restaurant you are keenly aware that making staffing decisions is essentially a subjective process. Here are a few suggestions, broken down by job.

We polled professionals in the hospitality industry with the following questions: Should manager approvals for voiding charges be required?

Owners and managers are sometimes blinkered as to the actual experiences being had by their customers as they delegate more and do the “top level” thinking. With this in mind, now is a good time to sit down with your staff and remind them of this list of 20 things they should never do.

Here are ten clever ideas on how you can let your customers know where to find you on social media.

Many of you will know that Foursquare is a social media platform we highly recommend to bars and restaurants. There are incredibly useful features of the location-based service that will assist you in capacities related to rewarding regulars and researching the habits of customers.