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The Importance of Pre-Shift Meetings

Taking a few minutes before a shift to brief staff and make sure they are ready to serve customers is one of the industry’s most beneficial management tools.
pre-shift meetings

Online Ordering Through Social Media

While it is unfeasible for restaurants to fill all “orders” they see shared on Twitter, there are third-party applications, paid and free, that allow customers to place online food orders using Facebook.
online ordering

How to Increase Tips for Servers

First encounters can be the most impressionable moment of the entire dining experience. From the get-go, here are a few tips to keep in mind to start the meal off on the right foot.
increase server tips

Evaluating Your Staff

As the operator of a bar or restaurant you are keenly aware that making staffing decisions is essentially a subjective process. Here are a few suggestions, broken down by job.
staff evaluations

Should Staff Be Allowed to Void Items without Manager Approval?

We polled professionals in the hospitality industry with the following questions: Should manager approvals for voiding charges be required?
voiding charges

20 Things Your Service Staff Should NEVER Do

Owners and managers are sometimes blinkered as to the actual experiences being had by their customers as they delegate more and do the “top level” thinking. With this in mind, now is a good time to sit down with your staff and remind them of this list of 20 things they should never do.
service staff mistakes

10 Ingenious Ways to Advertise Your Social Media Channels Offline

Here are ten clever ideas on how you can let your customers know where to find you on social media.
promoting social media accounts

Foursquare for Bars & Restaurants: What’s new?

Many of you will know that Foursquare is a social media platform we highly recommend to bars and restaurants. There are incredibly useful features of the location-based service that will assist you in capacities related to rewarding regulars and researching the habits of customers.
foursquare for restaurants