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No one likes to wait. Whether you own a DMV or you run a dentist’s office, the inevitability of waiting in a small room for an hour or more can give your line of business a bad reputation. We aren’t suggesting you can make the wait go away, but by investing in some alternatives to the standard magazine subscriptions you can make the waiting room a (dare we say) fun place to be.
As the world around us has been revolutionized by rapid technological developments, so to have the needs of our loyal customers. Hotel managers and other leaders in the hospitality industry are keenly aware of the role technology plays in the lives of their customers – and, transitively, in the success or failure of those in our industry.
Customer service isn’t merely a skillset – it’s an art form. While routine training on workflow and regulations is customary, restaurant managers who want to run a respected and successful establishment need to shine in every way. Beyond food, your customer experience and service will make or break your restaurant.
No matter how much you change your brand or modify your image the best tool for raising your bottom line is keeping loyal customers. Growing a solid customer base of satisfied and enthusiastic patrons is the best way to create reliable income.
If you’re a waiter or waitress at a local pub or restaurant, and aren’t regularly getting 20 percent or more, don’t be discouraged. Implement these methods and you can raise your tips in no time.
No matter how you do it, it’s essential to get customer feedback about your restaurant! Whether you give customers a paper survey, use a website, or simply ask them questions, hearing what your customers think can give you invaluable information.
Everyone knows that the best customers are loyal, repeat customers. In the highly competitive restaurant industry, especially, you have only one chance to make a great first impression and turn those first-time guests into returning ones. Here’s how to make sure that your first-time guests keep coming back.
Loyal customers can make the difference between a restaurant that succeeds and a restaurant that fails. So what can you do to make sure you attract faithful customers? Read on to find out seven key elements you can use to build customer loyalty at your restaurant.
Read over this list of seven common restaurant turn offs. Are you guilty of any of these offenses? If so, you might be turning customers away!
Here are five guaranteed ways to deliver those unique and memorable experiences that will have your guests coming back for more.