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Servers are often the only restaurant employees your customers actually talk to, so think of them as your brand representatives. Here are a few tips to share with your servers to be sure they’re doing everything they can to accommodate guests and boost business.
Whether the food, service, or customers’ temperament acts as the catalyst of the dispute, you must deal with it in a professional way. Let's explore 6 useful steps to handle dissatisfied customers.
Implementing a loyalty program is a way to reward your loyal customers and give them an incentive to continue their relationship with you and your business.
Bringing repeat customers to your establishment and ensuring their satisfaction throughout the dining experience can be helped by avoiding some common pitfalls of customer service.
That awkward moment when you’re forced to cut off a customer who has been laying on the sauce a bit too heavily that evening.
Owners and managers are sometimes blinkered as to the actual experiences being had by their customers as they delegate more and do the “top level” thinking. With this in mind, now is a good time to sit down with your staff and remind them of this list of 20 things they should never do.