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bar promotion ideas

15 Creative Bar Promotions (That Increase Midweek Business)

No guest will refuse a 2-for-1 pitcher deal or $2 off a well drink. But those bar promotions ...
restaurant promotion ideas

50 Buzzworthy Bar and Restaurant Promotion Ideas to Improve Slow Nights

Great bar and restaurant promotion ideas get people talking – and get guests in the door. These 50 ...
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6 Simple Steps to Handle Dissatisfied Customers

Whether the food, service, or customers’ temperament acts as the catalyst of the dispute, you must deal with it in a professional way. Let's explore 6 useful steps to handle dissatisfied customers.
unsatisfied customers

10 Restaurant Customer Service Practices You Should NEVER Adopt

Bringing repeat customers to your establishment and ensuring their satisfaction throughout the dining experience can be helped by avoiding some common pitfalls of customer service.
restaurant customer service mistakes

Lost Sales: Is Your Staff Costing You Money?

Don’t lose out on sales for the wrong reasons – empower your staff with the skills they need to maximize profit.
lost sales

The Importance of Pre-Shift Meetings

Taking a few minutes before a shift to brief staff and make sure they are ready to serve customers is one of the industry’s most beneficial management tools.
pre-shift meetings

Online Ordering Through Social Media

While it is unfeasible for restaurants to fill all “orders” they see shared on Twitter, there are third-party applications, paid and free, that allow customers to place online food orders using Facebook.
online ordering

How to Cut Someone Off at the Bar

That awkward moment when you’re forced to cut off a customer who has been laying on the sauce a bit too heavily that evening.
how to cut someone off

How to Increase Tips for Servers

First encounters can be the most impressionable moment of the entire dining experience. From the get-go, here are a few tips to keep in mind to start the meal off on the right foot.
increase server tips

Bartender Do’s and Don’ts

A bartender needs to be a diplomat when it comes to customers, efficient as a worker and the ambassador for your business. With that in mind, here are some important Dos and Don'ts for you to pass on to your bartenders.
bartender do's and don'ts

Evaluating Your Staff

As the operator of a bar or restaurant you are keenly aware that making staffing decisions is essentially a subjective process. Here are a few suggestions, broken down by job.
staff evaluations

Should Staff Be Allowed to Void Items without Manager Approval?

We polled professionals in the hospitality industry with the following questions: Should manager approvals for voiding charges be required?
voiding charges