Whether the food, service, or customers’ temperament acts as the catalyst of the dispute, you must deal with it in a professional way. Let's explore 6 useful steps to handle dissatisfied customers.

Implementing a loyalty program is a way to reward your loyal customers and give them an incentive to continue their relationship with you and your business.

Try these five low cost ideas to help you get the ball rolling to more customers through your door.

Whether it’s an off-the-wall idea appealing to thrill seekers or a delicious re-imagining of a classic that works with your bar’s personality, fresh cocktails peak the interest of potential customers.

It’s important you are doing your due diligence to separate yourself from the crowd. Doing something social media-savvy consumers haven’t seen before is the easiest way for your brand to stand out.

According to The Humane Society, there are more than 78.2 million dogs owned in the United States. This is a gigantic segment of the market that offers a true business opportunity. Here are a few ways your restaurant’s operations can accommodate man’s best friend.

Bringing repeat customers to your establishment and ensuring their satisfaction throughout the dining experience can be helped by avoiding some common pitfalls of customer service.

Don’t lose out on sales for the wrong reasons – empower your staff with the skills they need to maximize profit.

Taking a few minutes before a shift to brief staff and make sure they are ready to serve customers is one of the industry’s most beneficial management tools.

While it is unfeasible for restaurants to fill all “orders” they see shared on Twitter, there are third-party applications, paid and free, that allow customers to place online food orders using Facebook.