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If they want to succeed in the digital age, restaurateurs must have the ability and willingness to manage their online reputations. To win the hearts of past and potential guests, consider the following guidelines for better online customer service. Address complaints on every channel. Good customer service shouldn’t be limited to the table, telephone or…
Yelp. Depending on your level of mastery, the mere mention of the crowd-sourced review website may send shivers down your spine. A negative Yelp review can haunt your restaurant for years to come, and in the era of smartphones ranking high on Yelp with a favorable score is one of the best ways to attract new business.
No matter how you do it, it’s essential to get customer feedback about your restaurant! Whether you give customers a paper survey, use a website, or simply ask them questions, hearing what your customers think can give you invaluable information.
Everyone knows that the best customers are loyal, repeat customers. In the highly competitive restaurant industry, especially, you have only one chance to make a great first impression and turn those first-time guests into returning ones. Here’s how to make sure that your first-time guests keep coming back.
Read over this list of seven common restaurant turn offs. Are you guilty of any of these offenses? If so, you might be turning customers away!
When customers go out for a meal, they want to get exactly what they ordered, complete with impeccable service. But they also want their meal as soon as possible. So which one is more important…speedy service or quality service?
Even if you don’t notice the tiny things, your customers definitely will. Try thinking like a customer by paying extra attention to these details.
As soon as potential diners walk through the door, they get a first impression of your restaurant—and if it isn’t good, they might not be back. Luckily, if you try thinking like a customer, you can identify your problem areas and fix them.
Unresolved customer complaints can have a devastating impact on restaurants, making it essential to address customer complaints quickly.
While many other restaurants around the country simply create an atmosphere and price range that is not exactly family friendly, The Sushi Bar has made their intentions clear.