GET INSIGHTS & TIPS LIKE THIS DIRECTLY TO YOUR INBOX.

FIlter By Topic

6 Simple Steps to Handle Dissatisfied Customers

Whether the food, service, or customers’ temperament acts as the catalyst of the dispute, you must deal with it in a professional way. Let's explore 6 useful steps to handle dissatisfied customers.
unsatisfied customers

5 Vital Elements of a Great Loyalty Program

Implementing a loyalty program is a way to reward your loyal customers and give them an incentive to continue their relationship with you and your business.
great loyalty program

10 Restaurant Customer Service Practices You Should NEVER Adopt

Bringing repeat customers to your establishment and ensuring their satisfaction throughout the dining experience can be helped by avoiding some common pitfalls of customer service.
restaurant customer service mistakes

How to Cut Someone Off at the Bar

That awkward moment when you’re forced to cut off a customer who has been laying on the sauce a bit too heavily that evening.
how to cut someone off

20 Things Your Service Staff Should NEVER Do

Owners and managers are sometimes blinkered as to the actual experiences being had by their customers as they delegate more and do the “top level” thinking. With this in mind, now is a good time to sit down with your staff and remind them of this list of 20 things they should never do.
service staff mistakes