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6 Things to Do During a Slow Bar Shift

Instead of being bored to tears or leaning over the bar to watch a game, here are 6 things you can do during a slow bar shift that will contribute to the overall business goals.
bar shift

The Secrets to Hiring a New Bar/Restaurant Manager

Hiring a solid manager means targeting specific strengths that will give the manager and your bar or restaurant the best chance for success. Here are few things to keep in mind as you tackle the search and interview process for new management.
hiring a bar manager

How to Prepare Your Bar for a Busy Night

Certain holidays and special events drive extra business for the restaurant industry. How successful you and your staff are at handling customers during those shifts has everything to do with preparation.
bar preparation

6 Simple Steps to Handle Dissatisfied Customers

Whether the food, service, or customers’ temperament acts as the catalyst of the dispute, you must deal with it in a professional way. Let's explore 6 useful steps to handle dissatisfied customers.
unsatisfied customers

10 Restaurant Customer Service Practices You Should NEVER Adopt

Bringing repeat customers to your establishment and ensuring their satisfaction throughout the dining experience can be helped by avoiding some common pitfalls of customer service.
restaurant customer service mistakes

Lost Sales: Is Your Staff Costing You Money?

Don’t lose out on sales for the wrong reasons – empower your staff with the skills they need to maximize profit.
lost sales

The Importance of Pre-Shift Meetings

Taking a few minutes before a shift to brief staff and make sure they are ready to serve customers is one of the industry’s most beneficial management tools.
pre-shift meetings

Online Ordering Through Social Media

While it is unfeasible for restaurants to fill all “orders” they see shared on Twitter, there are third-party applications, paid and free, that allow customers to place online food orders using Facebook.
online ordering

How to Cut Someone Off at the Bar

That awkward moment when you’re forced to cut off a customer who has been laying on the sauce a bit too heavily that evening.
how to cut someone off

How to Increase Tips for Servers

First encounters can be the most impressionable moment of the entire dining experience. From the get-go, here are a few tips to keep in mind to start the meal off on the right foot.
increase server tips