10 Restaurant Customer Service Practices You Should NEVER Adopt

Plenty of lip service is devoted to what practices businesses should engage in as they attempt to keep their customers as happy as possible. To be certain, a proactive approach will usually solve [...]


Lost Sales: Is Your Staff Costing You Money?

In the movie Glengarry Glen Ross, Alec Baldwin’s character motivates a real estate office by telling them first place in that month’s sales contest receives a car, with the runner-up getting a [...]


The Importance of Pre-Shift Meetings

Restaurant managers don’t need to be reminded how complex their jobs can be. There is far more to the position than hiring, firing and training. Bars and restaurants aren’t self-sufficient, so [...]


Online Ordering Through Social Media

In August 2011, Morton’s The Steakhouse in Hackensack, New Jersey, went above and beyond the call of restaurant duty by sending an employee to meet Peter Shankman, founder of Help A Reporter Out, [...]


How to Cut Someone Off at the Bar

That awkward moment when you’re forced to cut off a customer who has been laying on the sauce a bit too heavily that evening. It’s a shame because he has been tipping well, too. You know that [...]


5 Benefits of In-Venue Digital Signage

Traditional marketing methods are transforming to a more social and interactive platform, especially in the hospitality industry. Digital signage is a great way to capitalize on this transition. [...]


How to Increase Tips for Servers

Let’s face it—tips can make or break your night. However, you need to think outside of the framework of “the customer is always right.” The core competencies of this notion should always be [...]


Sports Bar Websites We Admire

If you’ve gotten as far as reading this article you’re no doubt aware of how critical the web is to all business. Of particular importance to the bar and restaurant industry is the quality of [...]


Bartender Do’s and Don’ts

A bartender needs to be a diplomat when it comes to customers, efficient as a worker and the ambassador for your business. With that in mind, here are some important Dos and Don’ts for you [...]


Share the Valentine’s Love on Social Media

The hype surrounding Valentine’s Day begins long before February 14. Using social media is a great way to ensure that customers are spreading their love for your business. Here are a couple of [...]

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