Thinking Like a Customer: 10 Things A Customer Notices As Soon As They Step Into Your Restaurant

You might think everything in your restaurant is great—your food, your staff, and your décor—but have you tried looking at it through your customers’ eyes? As soon as potential diners walk [...]


How to Run A Successful Bar Promotion [VIDEO]

There is no definitive “how to” guide when it comes to bar promotions. However, there are many considerations to take into account to ensure an event runs smoothly. Follow these tips to help you [...]


Five Management Techniques to Unleash the Potential of Your Millennial Employees

The millennial generation, people born between 1981 and 2002 (30 years of age or younger), represents a large part of the hospitality workforce. Therefore, as the owner or manager of a bar or [...]


Operations & Management Series (Part Three): Preventing Theft in Your Bar or Restaurant

According to the National Restaurant Association, employee theft is responsible for 75 percent of inventory shortages, equivalent to approximately 4 percent of total restaurant sales. In the [...]


Would you use Facebook as a way to screen customers before letting them into your bar?

Of course you use Facebook to promote your bar and communicate with your customers. But have you ever thought of using it as a bouncer? That’s exactly what Tony Mannor, the owner of Finnegan’s [...]


How to use Social Media to Drive Customer Loyalty Programs at Your Bar or Restaurant [VIDEO]

With the explosion of social media, there has never been a better time than now for bars and restaurants to get on board with a customer loyalty program. Check out this video to learn how!


6 Ways to Draw Big Crowds to Your Bar During Football Season

During football season, every game is another opportunity to bring in new and old customers. But if you don’t know how to take advantage of your opportunities, you’re just wasting chances to [...]


5 Perks of Bar Tablets

U.S. consumers love gadgets, their smart phones, iPads, and everything in between. Many people would even argue they’re addicted to them! Pew Internet research as of May 2013 reports that 91 [...]


Operations & Management Series (Part Two): How to Create Successful Partnerships with Your Food Suppliers

Restaurant owners and managers know that their food suppliers are critical to their business.  However, the ability to rely on suppliers to consistently provide fresh and high-quality products at [...]


Spice Up Your Customer Loyalty With Awesome Rewards

You might offer a loyalty program for your customers. Maybe you have punch cards or swipe cards. Chances are, though, your rewards could be a bit cooler. Take a look at these awesome rewards and [...]

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